Return & Refund Policy

We accept returns or exchanges only if the product is damaged or incorrect.

To be eligible:

1. Contact us within 48 hours of delivery.

2. Share clear photos of the issue along with an unboxing video.

Email: contact@bengaltile.com

WhatsApp: +91 7479001023

Once verified, we will arrange a prompt replacement at no additional cost or make refund within 3 working days.

Cancellation Policy

Yes, you can cancel your order, but only within 12 hours of placing it.

To cancel, contact us via email or WhatsApp with your order details.

Note:

  • Since all our products are custom-made, we do not accept returns for reasons such as change of mind or slight variation in handcrafted work.
  • Orders without an unboxing video or reported after 48 hours will not be eligible for return or replacement.
  • The displayed pictures in website does not include stone and glitter work, but the final delivered product will feature these embellishments.
  • Since these are handcrafted by artisans, slight variations may occur in each piece
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